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distribution loss reduction and efficiency improvement you are well aware of the fact in which all energy supplied to a distribution utility does not
guidelines from electricity regulatory commission the electricity companies have successfully adopted the guidelines issued through ercs utilities
framework for indicators in electricity sectora framework has been developed and a set of core indicators for electricity sector has been proposed in
tools for power supplythe several universal tools those could be applied in the power-sector for the improvement of organizational efficiency and
erc and kpithe company requires understanding the strategic and nearing term impact of the regulators orders tariff approval process once these
national tariff policy or ntpin the draft of ntp it is suggested that although setting the tariff erc should introduce performance-based cost of
role of electricity regulatory commission in kpithe new electricity act 2003 has empowered electricity regulatory commission erc to play an extremely
customer relationship management softwarecrm software products are most varied and variable in cost and functionality the significant crm software
customer service managementcrm involves several activities related to planning - both long terms and short terms measurement and control improvement
customer data management- power supplythe concept of data warehouse and data mining could be extremely useful for the management of customer data a
strategy and customer relationship managementcrm sometimes considers as only information technology because of availability of quite a good number of
survey methods and analysis - power supplythere are two major methods of gathering information from customers qualitative and
survey process - issues of power supplythe steps to be followed in any like survey procedure are given below there is always a possibility of
customer satisfaction - issues of power supplycustomer satisfaction measurement is a systematic process for collecting customer data eg surveys
overall performance indicator methodoverall performance indicator could be derived from a combination of few of the specific core indicators the way
specific core indicators methodthis technique emphasizes to assign the responsibility and create the accountability it is possible in which for any
partial indicators methodthe partial indicators technique consists of calculating various measures of the financial operating commercial and quality
performance benchmarking through indicators there are various indicators techniques for benchmarking it is also not probable to benchmark all the
balanced score card and key performance indicatorsevery successful organization measures its performance across the subsequent parameters for
principles for implementation of strategy in an organizationorganization required focusing on five principles for the successful implementation of
management process of balanced score cardthe bsc balanced score card proposes four a new management processes which separately and in combination
strategic perspective of an organizationstrategic perspectives cover functions such as revenue customer satisfaction people procedure and technology
key performance indicators in businesssignificance of key performance indicators kpis in the business of power especially within a change environment
human resources - kpiit is the responsibility of management to have the lean capable customer friendly organization that strives for catering to
finance and accounting in kpievery business is completed to earn some profit and it is the underline concept the main tasks are to manage the