Tools for Power Supply
The several universal tools those could be applied in the power-sector for the improvement of organizational efficiency and effectiveness. These tools viz. Seven QC, Balanced Score Card (BSC), Customer Relationship Management (CRM), etc. while, have developed in a different context, but, have now emerged as a few most powerful yet universal analytical tools. The seven QC-tools are easy statistical tools for presenting the existing facts qualitatively that can subsequently act as an input for effectual decision making. The Balanced Score Card is one of the most talked about approach developed during the early 1990s for strategy development for the improvement of any organization.
The BSC attempts to develop the strategy in four distinct directions. Three critical factors have been recognized in its implementation. CRM is a tool for identifying the relationship among customers and suppliers/producers. Three aspects of CRM have been identified as operation, collaborative and analytical. CRM system has also broad block that are Customer Data Management and Customer Service Management. CRM has uses few newer concept of computer science engineering like data warehouse and data mining.