Human Resources - KPI
It is the responsibility of management to have the lean, capable, customer friendly organization that strives for catering to diversified need of all the stakeholders. The productivity should be measured along with respect to every employee and it should be benchmarked along with respect to past performance and with the industry best.
Human Resources - Proposed KPIs
|
KPI
|
UOM
|
Measures
|
Representative Standards
|
|
Total Staff / Total Customers
|
%
|
Planned versus Actual
|
99%
|
|
Billing Staff / Total Customers
|
%
|
Planned versus Actual
|
99%
|
|
Maintenance Staff /Total Customers
|
%
|
Planned versus Actual
|
99%
|
|
Customer service Staff /Total Customers
|
%
|
Planned versus Actual
|
99%
|