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Should a tire store and a gourmet restaurant use the same methods for understanding their customers? How may their methods differ?
Professional salespeople possess some common characteristics which make them successful in their selling career.
How else can Nordstrom continue to provide exceptional customer service and increase brand loyalty?
Journal article with regard to the relative importance of wait expectations and store atmosphere evaluations on patronage intentions.
Discuss the importance of the "wow stories" in customer service for a luxury hotel like the Ritz-Carlton.
Create a lawn care company profile and then follow the steps in a new-product strategy, describing each step and how it would be applied it to the company.
The benefits and potential problems associated with moving to a centralized customer service organization
What are some methods that could be used in combination for each employee that could be used for an annual performance appraisal review?
Yelp and Facebook are among the many growing social media sites allowing customers to give feedback about products, services, and experiences.
Explain how MRP can decrease a company's inventory while improving its customer service level. Include a real-life example.
Why is the high quality of personal service important and what are the steps to provide good quality customer service.
Explain why a customer-centric Web site design is so important, yet is so difficult to accomplish.
Define what is meant by "brand equity" and discuss what a company can do to maintain brand equity.
Question: What is meant by consumer engagement? How do we measure it/what are its major dimensions?
Frontline customer contact workers have to use their communication skills to effectively serve customers.
How does the speaker use heavy impact and emotion provoking language?
Question: How is consumer experience a construct of consumer engagement? Suggest some literature to support it.
Canada being among the list of developed nations attracts international business, the country has lot of potential and can make its mark in the world.
Describe how customer service programs provide employees with "tools." Provide an example from your business or from a brand you admire.
Review the five types of customer complainers and the four types of complaints.
How are customer satisfaction and service quality related? Is one more important to the other? Explain.
The customer evaluates the service, and over time, these evaluations "help revise customers' overall service quality of the firm's performance"
Marketing and healthcare. In the past, the two have never seemed to intersect. People got sick or injured, saw a physician, got better (or not) and moved on.
Briefly describe the industrial management approach and the market-focused management approach.
Identify the four factors that should be considered prior to attempting to increase customer satisfactory ratings.