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Discussion: Preventing Discrimination in the Workplace. Consider your rights as an employee or job applicant.
Based on the information in this scenario, how have you done in providing service to Stu? Explain.
You have been hired by a medium-sized Widget manufacturing company to do a complete evaluation of their computer needs and ,make recommendations
How does Legal environment relate to customer service? In other words how has the changing laws which have been enacted effected the face of American business
What are the 4 characteristics of a successful customer service system?
Evaluate the options available to change the payer-patient mix with consideration of related legal and ethical issues.
Why do you believe that when a complaint is properly handled, it will improve the customer supply chains?
Based on the people interviewed, how do you think their demographics affected the purchase?
What is a reference group? What is an example of a reference group(s) do students tend to belong to?
Per the text, planning isn't just what you do to go into business, it's what you have to do to stay in business. Speculate on the planning mechanism
What motivates an average consumer? Why? Is it possible for an organization to motivate him/her to purchase a product or service? Explain.
What are the consequences for a firm that grows a higher rate than its SGR?
Imagine you have been hired as the Client Services Director for Starbuck and have been charged with compiling a new set of customer service standards.
(i) What is the overall attitude score? (ii) Suggest one strength and one weakness of the product as perceived by consumers.
Design a promotional strategy outline using ConsumerBehaviour concepts.
What are important factors to consider when leading teams within the various levels of the organization?
Freshly is launching a new product called "Fitly". This service provides customers with the opportunity to receive fresh products and recipes designed
Despite a huge potential market and strong consumer demand for erectile dysfunction (ED) drugs in China, why has Pfizer failed to generate blockbuster sales
Problem: Discuss customer service levels for an inventory system within the context of quality management.
Discuss how an HR manager of a customer call center at a major Internet service provider would resolve the issue of employee absenteeism and tardiness.
Review Case- The blue ocean that disappeared-the case of Nintendo Will By sevend Hollensen and response below:
Marketing strategies for implementing effective CRM systems and potential measurements as to how the CRM affects service delivery and consumer loyalty.
The aviation industry is growing at 5% a year so innovation will be key to maintaining Z-Wing's leading edge.
By how much must Net-4-You increase its monthly customer retention rate so as not to reduce customer lifetime value resulting from a lower customer margin?
Now that YOU understand the importance of good customer relationships, how would you have handled this situation differently?