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Explain how changing demographics of the workforce are affecting staffing and recruiting efforts for retail sales and management positions.
What problems can incentive compensation systems cause? How can department managers avoid these problems?
What skills and abilities would you highlight to a potential employer that was interviewing you for position that included customer service in job description?
Did you make the store's management aware of your experience? Whom did you relay this experience to? Have you returned to this retailer or provider?
How can retailers provide high-quality personalized service? How does this retailer's service compare with the service provided?
Describe an excellent service delivery experience. Describe a service delivery experience in which you did not receive the performance that you expected.
Describe the target customer for this retailer. What can Build-A-Bear Workshop do to generate repeat visits to the store?
Is Walmart good for society? Would society be better off with or without Walmart?
What are some of the potential problems Netflix will face in the near future as the company continues its reliance on DVD and blu-ray offerings by mail?
Identify the main changes that mark Indian consumers. How can international retailers learn more about India's youthful demographic?
What are the advantages and disadvantages of stores operated by licensees rather than by the company directly?
Explain how an efficient supply chain system can increase a retailer's level of product availability and decrease its inventory investment.
What components of the gentrification project attract both local residents and visiting tourists to spend time shopping, eating, and sightseeing in location?
Determine the one-step-ahead forecasts for the demand for January 2000 using 3-, 6-, and 12 -month moving averages.
Calculate the GMROI and inventory turnover given annual sales of $20,000, average inventory (at cost) of $4,000, and a gross margin of 45 percent.
What will be the impact on backup stock and inventory turnover? Would your answer be the same if the product category were men's fleece sweatshirts?
Del Monte will now determine how much to order and when shipments should be made. It promises a 10 percent increase in gross margin dollars in the coming year.
How and why would you expect variety and assortment to differ between a traditional bricks-and-mortar store and its Internet counterpart?
How does this retailer create customer loyalty and satisfaction, encourage repeat visits, establish an emotional bond between the customer.
A CRM program focuses on building relationships with a retailer's better customers. What can retailers do to minimize this negative reaction?
What are the different approaches retailers can use to identify customers by their transactions? What are the advantages and disadvantages of each approach?
What type of information would you collect about your customers, and how would you use this information to increase the sales and profits of the store?
What are some examples of opportunities for add-on selling that might be pursued by (a) travel agents, (b) jewelry stores, and (c) dry cleaners?
Why do some customers have a low or negative CLV value? What approach can retailers take with these customers to minimize their impact on the bottom line?
What is a customer relationship management (CRM) program? Describe one CRM program that you have participated in as a customer.