Problem
Consider a recent retail service experience you have had, such as a haircut, doctor's appointment, dinner in a restaurant, bank transaction, or product repair (not an exhaustive list), and answer the questions below:
a. Describe an excellent service delivery experience.
b. What made this quality experience possible?
c. Describe a service delivery experience in which you did not receive the performance that you expected.
d. What were the problems encountered, and how could they have been resolved?
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.