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explain the ethnocentrism and stereotypinga ethnocentrism is the tendency to judge all other groups according to your own groups standards behaviors
define the barriers to written communicationmost routine business correspondence is written in english but marketing messages are generally
explain dealing with language barriersenglish is the most prevalent language in international business but its a mistake to assume that
define the age and gender difference in communication processage differences are older people highly respected asian or youth emphasized us - where
explain the non verbal differences - communication process greetings - do people shake hands kiss lightly on both sides of the face personal space -
legal and ethical differences - communication process legal systems differ from culture to culture ethical choices like bribing officials are seen
explain the contextual differences - communication processsome culture depend on words more than non verbal communication to communicate while other
define the social values - recognizing cultural differences formal rules of etiquette exp table manners are explicit and well defined informal rules
define the negative and positive feedback negative - not necessarily detrimental to receiver depends on how feedback is provided positive - from
define feedback process in communication lets the sender understand how the message is received helps the receiver confirm whether their perception
define the assertive behaviour in communication processassertive behaviour is apt to be illustrated by those who respect the rights of other people
explain the communication strategies assertive submissive and aggressive the way we behave in dissimilar circumstances and conditions can be termed
explain self disclosure for communication process involves showing how you react and feel about present situation sharing our hopes fears feelings
define the negative communication climate created when contribution of individuals is not appreciated people are unwilling to interact therefore less
define the positive communication climate created when people feel valued people can interact confidently and courteously because of goodwill that
explain the communication climate the overall feeling when we communicate with others includes both verbal and nonverbal message important foundation
explain the inter personal relationship - communicationyou know your neighbour is worried about losing his job because his company has announced
define when we should use written channels for communicationuse written channels when i your message is fairly detailedii you dont need an immediate
define when we should use oral channels for communicationuse oral channels whena your message is simpleb you need an immediate responsec you dont
define the process of choosing the channel of communicationthe channel chosen can influence the message and how it is interpreted by the recipient
explain external communication channels in an organization a oral - meeting conferenceseminar conversation telephone teleconference presentationb
explain internal communication channels in an organization a oral communication - telephone intercom meetingconference presentation face to face
explain downward upward and horizontal flow of communicationi downward flow - flows from executives to employees sharing executive decisions and
explain the formal communication in an organization formal communication network is where ideas and information flow along with the lines of command
explain internal and external communication in an organization internal exchange of information with people inside the organizationfor