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Identify a process used by a majority of business professionals in resolving problems with disappointed customers.
Passive-voice verbs may be preferable in breaking bad news because they enable you to emphasize actions rather than personalities.
You can further soften the effect of bad news by placing it in an introductory subordinate clause that begins with although, since, or because.
We cannot send you a price list, nor can we sell our lawn mowers directly to customers. We sell only through dealers, and your dealer is HomeCo.
Your business communication class was fortunate to have author Joyce Lain Kennedy speak to you.
You didn’t want to do it. But guests were complaining about the pigeons that roost on the Scottsdale Hilton’s upper floors and tower.
As the marketing manager at Carolina Furniture Galleries, you handle customer claims, and today you must respond to Jill Hudson Owens.
Telling Job Applicants How to Make a Résumé Scannable As part of a team of interns at the catalog store Patagonia.
Your message of June 18 has been given to me to answer. We regret that you were inconvenienced by receiving an incorrect invoice.
Although we do not feel that we are to blame for the delay in delivery of the hardwood floors about which you complained, we are willing to give you.
Write an information request to Susanna Odell, the Seeing eye, 9002 east Chaparral Road, Scottsdale, AZ 85250. Include an end date and a reason.
Workers in your office are big coffee drinkers. Some leave work to go to a nearby Starbucks, and others use instant coffee to brew their own.
As marketing manager of Rochester Preferred travel, you are upset with Premier Promos.
Write a claim letter to Michael Medina, Operations Manager, American Custom Wood, 140 ne 136 Avenue, vancouver, WA 98654.
Have you ever bought a product that didn’t work as promised? Have you been disappointed in service at a bank, video store.
Ace executive training Institute offered a seminar titled “enterprise Project Management Protocol” that sounded terrific.
As project manager at Liberty Property Management, you are in charge of landscaping maintenance for many clients including Sycamore Business Park.
As the program chair for the SIu Ski Club, you have been asked by president Brian Krauss to investigate river rafting.
What courses must be taken? toward what degree, certificate, or employment position does this program lead? Why did you choose it?
Our attorney made a recommendation that we consider several things to avoid litigation in regard to sexual harassment.
What do you think this statement means? Instant messaging could be the dial tone of the future. Do you agree or disagree?
Discuss the ramifications of the following statement: Once a memo or any other document leaves your hands, you have essentially published it.
Are e-mail messages and interoffice memorandums interchangeable as communication channels? Explain.
What do you think are the five most important practices for those sending instant messages at work?
Your Intel Employees Association has secured for you discounts on auto repair, carpet purchases, travel arrangements.