Assignment:
Q1. What are the writer’s primary and secondary goals in communicating bad news?
Q2. Describe the four parts of the indirect message pattern.
Q3. Name five situations in which the direct pattern should be used for bad news.
Q4. What is the difference between libel and slander?
Q5. What is a buffer? Name five or more techniques to buffer the opening of a bad-news message.
Your answer must be, typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.