Assignment:
Q1. What is an apology? When should an apology be offered to customers?
Q2. Name four or more techniques that cushion the delivery of bad news.
Q3. Why is it a good idea to rehearse and also to take a partner when delivering bad news in person to a superior?
Q4. Identify a process used by a majority of business professionals in resolving problems with disappointed customers.
Q5. What are some channels that large organizations may use when delivering bad news to employees?
Your answer must be, typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.