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What do you understand by the term NETWORK SCHEDULING? Write down a short mote on the differences between PERT and CPM?
Explain how the network PERT/CPM can help in managing operations. What are the applications of Network Techniques?
Discuss the importance of quality awareness and training in ensuring that employees deliver good service quality on a consistent basis.
Describe - Maslow’s theory of need hierarchy. What do you understand from McGregor’s ‘theory X’ and ‘theory Y’?
Describe the significance of training and development and illustrate different methods of training and development.
Describe Traditional and modern theories of motivation. Do you feel that the Taylor’s theory of Management is still valid? Justify.
Write in detail the selection process and bring out the significance of tests and interviews.
Explain contribution of F.W. Taylor to the development of Management. What are the different levels of Management.
Explain the benefits and costs of joining Regional Trade Agreement. Explain the five main drivers of globalisation and ascertain whether they have aided to decrease the gap between the rich and poor
The common features of LDCs comprise low GDP per capita, high unemployment, capital scarcity, high levels of external debt, chronic budget deficit, high concentration on primary exports, low levels
What do you understand by the term Request for Information and Request for Proposal (RFP)? List down five questions specific to the vendor’s capability to provide the required service asked in a
Provide the five elements of a successful brand. Describe what you understand by work ethics. List two unethical behaviours which could arise in a company? How would you tackle the matter if you were
Find out the initial exchange of cash that occurs at the start of the swap. Find out the final exchange of cash that occurs at the end of the swap. Provide an example of a situation in which this swap
What are the diverse patronage motives? What are the various elements of customer satisfaction leading to customer loyalty?
Discuss, with examples, an appropriate framework or model by which service executives can effectively improve quality service and services marketing. What factors explain the growth in retail scale
Briefly describe how you could use a merchandising, pricing and communications strategy to overcome your unfavourable location? Make a distinction among the three types of impulse purchases. Give an e
Critically discuss the major issues faced by management that is aiming to measure quality of an organisation’s services. Your answer should also include concept of Gap Model and explain how the
John Smith put down the phone. He has spent the last 45 minutes speaking to many people in the customer service department of FinanceCo Ltd.
Using the service profit chain model, critically discuss the importance of service employees in creating customer satisfaction and service quality. Use a service organisation of your choice to suppo
Critically assess the five specific dimensions of service quality identified by Parasuraman, Zeithaml and Berry (1988) to this situation.
Describe fully the different concepts of change management and explain its significance. Describe how Visual Merchandising can be used as a powerful instrument of marketing to help boost sales of a ne
Why marketing mix is so important for small businesses as well as enormous multinationals? Price is a sensitive issue unless the market demand is very high for the product or service. Elaborate on the
‘Customer’s expectations build over a long period of time.’ Discuss the factors responsible for the formation of customer expectations.
The Mauritian economy has undergone tremendous transformation since independence. During the colonial period, Mauritius had an agricultural-based economy.