Question 1: What are the rewards to an organization of giving excellent customer service?
Question 2: How might you plan to exceed customer expectations?
Question 3: Describe the main barriers to problem solving and decision-making when dealing with the customers.
Question 4: Set out the steps that you would follow to make a customer service strategy.
Question 5: Why is excellent customer service so rare?
Question 6: Describe two methods which could be used to diagram problems in customer service.
Question 7: How would you evaluate whether or not a company required developing a customer retention program?
Question 8: Evaluate the impact of call centers on the provision of efficient customer service.