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John Smith put down the phone. He has spent the last 45 minutes speaking to many people in the customer service department of FinanceCo Ltd.
Using the service profit chain model, critically discuss the importance of service employees in creating customer satisfaction and service quality. Use a service organisation of your choice to suppo
Critically assess the five specific dimensions of service quality identified by Parasuraman, Zeithaml and Berry (1988) to this situation.
Describe fully the different concepts of change management and explain its significance. Describe how Visual Merchandising can be used as a powerful instrument of marketing to help boost sales of a ne
Why marketing mix is so important for small businesses as well as enormous multinationals? Price is a sensitive issue unless the market demand is very high for the product or service. Elaborate on the
‘Customer’s expectations build over a long period of time.’ Discuss the factors responsible for the formation of customer expectations.
The Mauritian economy has undergone tremendous transformation since independence. During the colonial period, Mauritius had an agricultural-based economy.
You have just been employed as a project manager to work with the HR manager. Your first task is give options available to manage: Actual Output, Utilization and Efficiency of the resources availabl
Illustrate in detail what do you understand by the term Integrated Coastal Management and explain its major function.
Illustrate two new instruments for resource management. Describe in complete detail of steps which are exist in risk assessment. Explain the various renewable-energy strategies for accomplishing susta
Explain how a holistic view of conflicts between coastal uses might be set up? Describe in detail the dissimilar aspects of policy integration. Explain the caveats on policy integration.
Using a proper local coastal site as an example, illustrate the Integrated Coastal Zone Management (ICZM) process which you would propose to be adopted.
Kaplan and Norton propose methods for implementing strategies without disrupting organizations. Give examples from your work experience of disruptive and non-disruptive strategy implementations.
Describe McCall’s software quality model in detail. What are different processes involved in project quality management? Describe quality control planning in detail.
State and describe the outputs of administrative closure process. Explain different types of contracts with its merits and demerits.
Critically evaluate the nature of credit risk and discuss the constituents of the expected loss in the event of a default. Explain the value of both internal and external credit ratings in assessing
What is the difference between ‘cash against documents’ under documentary collection and ‘usance’ documentary credit?
Explain the difference between a Back-to-back Letter of credit and transferable letter of credit with the help of diagrams.
After giving a concise description of Securitization mechanisms, critically consider the costs and benefits of Securitization.
With the help of diagrams, show the difference between documentary collection and documentary credit used in international trade?
Banks play a fundamental role in the economic development of an economy- Adam Smith.
Critically assess the risks covered by Gerling NCM International Policy and explain how an exporter can make use of this policy in his cash flow management.
Do you think that financial development or financial chaos has an impact on economic growth? Liquidity is as much significant for a bank as profitability and risk management especially throughout econ
Describe the advantages of receiving an avalised bill of exchange rather than dealing on open account with supermarkets for Kenyoko Ltd.
Tom Riddle has recently been appointed as Operations Director in Hodgewarts Banking Corporation (HBC). His key responsibilities include giving strategic directions to the branch operations and manag