1. Which of the following best defines operations control?
a. It is concerned with how the elements of an organization’s structure are serving their intended purpose.
b. It focuses on the processes an organization uses to transform resources into products or services.
c. It focuses on how effectively an organization’s strategies are succeeding in helping the organization meet its goals.
d. It is concerned with an organization’s financial resources.
2. Which of the following is an example of structural control?
a. Monitoring receivables to make sure customers are paying their bills on time
b. Managing an organization’s debt so that it does not become excessive
c. Monitoring the administrative ratio to make sure staff expenses do not become excessive
d. Managing appropriate levels of output quality
3. Employees at Fratelli Inc. are encouraged to participate in decision making. Organizational control is based on group norms and a strong corporate culture instead of compliance to strict rules. This is an example of _____.
a. decentralized control
b. operating control
c. autocratic control
d. bureaucratic control