What is the most appropriate first step in active listening, Other Subject

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What is the most appropriate first step in active listening

Question: A technician is speaking with a frustrated user. What is the most appropriate first step in active listening? This type of question contains radio buttons and checkboxes for selection of options. Use Tab for navigation and Enter or space to select the option. Need Assignment Help? A Review the system logs. B Ask the user to reboot the system. C Let the user explain the issue without interruption. D Begin testing hardware immediately.

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