Problem
Heather Bellagan is a successful hair salon business owner who has been able to expand her business from one small 1,000 sq. ft. facility to five 2,000-plus sq. ft. facilities. In expanding her business, Heather has partnered with several community and career colleges who educate and license new cosmetologists. Heather has been in business for 10 years and has a number of employees who have been with her since she opened her first door to the public, including the managers of the locations where she is not regularly working. Business for Heather has been so great that she is looking for eight new cosmetologists. She went to the community college and posted an ad and got a huge response. She began the process of interviewing new cosmetologists. In the interviews, she asks the applicants to cut and style a wig to identify their own signature way of styling hair. One young lady took the wig and added additional hair extensions and implemented a technique called an invisible part. Heather asked this young lady about her technique and was told this is something new that has been created and is currently being taught in cosmetology school. Heather further learned this young lady has been doing hair for five years and is actually in school getting her license to become a salon manager. Heather decides to offer her a job and help her understand the intricacies of being a salon owner/manager. As part of the deal, Heather asked this young lady to bring this technique to all of her salons and demonstrate it to her current stylists. Heather not only hired this young lady, she made offers of employment to seven other students who were weeks away from getting their license. These seven individuals have not had previous experience with customers outside of the classroom, but Heather is not worried because of how many seasoned staff members she has in her business. She will pair the new stylists with one of her seasoned staff members for the first six months of their employment. Using your knowledge of the course material in this unit, what is going on in Heathers business?