Successful performance management relies on both managers, Operation Management

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Successful performance management relies on both managers

in the SHRM report, Building a high-performance culture: A fresh look at performance management, Pulakos and colleagues (2012) suggest that successful performance management “relies on both managers and employees engaging in effective performance management behavior” (p. 7). Use the information in the case to illustrate effective performance management behavior at WestJet.

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