Restricting phone usage by customers


Assignment:

Diners who use mobile devices while at a restaurant or moviegoers whose devices make noise or light up in an otherwise dark theater can cause distractions and frustrations for employees and other patrons. You can expect to see more and more restaurants, movie theaters, and other businesses posting or stating guidelines for use of mobile devices beyond asking customers to silence them. Some businesses institute rules that state acceptable use for mobile phones, rather than an outright ban. One etiquette blogger suggested that patrons dining in a group stack their phones in the middle of the table. Whoever first reaches for his or her phone must pay the entire bill. A movie theater chain Cinemark has a clever way of limiting cell phone use during a movie. When the movie is about to start, patrons can launch the Cinemark app and click " Turn CineMode On". Their screen will then dim, and they will be prompted to set volume to vibrate. Assuming the moviegoer stays in CineMode for the duration of the movie, they will earn a reward each visit such as a free drink when you buy some popcorn.

Do businesses have a right to refuse service or otherwise restrict phone usage by customers? Why or why not? Is it ever acceptable to use a mobile phone in a restaurant or theater? Under what circumstances? Have you ever been negatively affected by another person's inappropriate use of a mobile phone. How did you resolve the problem?

Your answer must be typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format and also include references.

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Business Management: Restricting phone usage by customers
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