Management process with graph:
Select ONE of the three operations listed below and use your own initiative and imagination to develop a process map of the main activities, which you think would be directly involved in the provision of the service to customers.
• The ordering, re-supply and merchandising/display of fresh fruit and vegetables, by a supermarket or other sizeable greengrocer.
• The routine servicing and/or repair of vehicles, by an independent garage or main car dealership.
• The collection and delivery of letters and packages, by a document and parcel delivery/logistics company.
Then, choose one of the sub-processes or activities within the process and develop a lower level (i.e. more detailed) map of that stage.
Finally, position your chosen operation on a ‘4Vs’ diagram, and use terms suggested by Slack and others to classify its type and likely layout characteristics. Provide a concise, written rationale for this analysis (max. 400 words).
Use the drawing facilities in Powerpoint or Word to prepare your process map(s).
Do not use Visio, SmartDraw or any other diagramming software.
You should identify all of the main inputs, outputs, guides and enablers (IOGEs) involved in the process, and you should also make appropriate use of some of the main BPMN symbols in your detailed map.
You are not required to provide a written description of your process, although you may annotate your diagrams (very briefly) in a few places if you think this will help the reader to understand how the process works.