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Should firms focus on offering solutions to customers' problems, i.e. their multidimensional needs?
How many painters would you need to acquire to make this investment pay off in the long term?
Select a Fortune 500 company and describe their philosophy and practices on employee motivation and empowerment.
Select two unsatisfactory customer experiences described by your fellow participants
Examine your current job position or a job position with which you are familiar. Then, choose three (3) significant factors that you believe have contributed
The importance of customer service to all organizations. How do you see the customers service jobs developing in the US in the next five years?
When you come to work the next day you find that she has sent a complaint letter about you concerning your lack of customer service for her
Observe a person from a different culture having difficulty in a customer service situation?
Based on the information in this scenario, how have you done in providing service to Stu? Explain.
How does Legal environment relate to customer service? In other words how has the changing laws which have been enacted effected the face of American business
Evaluate the options available to change the payer-patient mix with consideration of related legal and ethical issues.
Why do you believe that when a complaint is properly handled, it will improve the customer supply chains?
Per the text, planning isn't just what you do to go into business, it's what you have to do to stay in business. Speculate on the planning mechanism
What are the consequences for a firm that grows a higher rate than its SGR?
Review Case- The blue ocean that disappeared-the case of Nintendo Will By sevend Hollensen and response below:
By how much must Net-4-You increase its monthly customer retention rate so as not to reduce customer lifetime value resulting from a lower customer margin?
Write a case study following these outline. 1. Identification of the Issues 2. External Analysis 3. Internal Analysis 4. Alternatives
Training in customer service skills is needed, decide on a particular skill on which you want to initiate training for the Customer Service staff.
Do you believe that consumers on the whole receive more benefit than risk from marketers knowing their personal information?
Have you ever been in a work, academic, or volunteer position in which your duties required you to resolve multiple and difficult customer service/satisfaction
Create a presentation of an ideal performance management system that you would implement as the human resources manager of an organization.
What are the typical functions in a customer relationship management system?
About an hour ago, the store's best customer, Imelda, walked in and asked Bob if an employee could help her get the proper fitting for her shoes.
Describe a time when you received outstanding customer service in a sector of the hospitality industry
Corporate headquarters wants all stores to install at least two self-checkout machines.