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Training in customer service skills is needed, decide on a particular skill on which you want to initiate training for the Customer Service staff.
Do you believe that consumers on the whole receive more benefit than risk from marketers knowing their personal information?
Have you ever been in a work, academic, or volunteer position in which your duties required you to resolve multiple and difficult customer service/satisfaction
Create a presentation of an ideal performance management system that you would implement as the human resources manager of an organization.
What are the typical functions in a customer relationship management system?
About an hour ago, the store's best customer, Imelda, walked in and asked Bob if an employee could help her get the proper fitting for her shoes.
Describe a time when you received outstanding customer service in a sector of the hospitality industry
Corporate headquarters wants all stores to install at least two self-checkout machines.
In what ways might the first come, first served rule be unfair to the customer waiting for a service in a hospital?
Your task is to improve the Technology Management of your employees in your department.
Problem: Briefly describe a service operation with which you have received poor service
Briefly describe a service operation with which you have received poor service from and make at least three recommendations
Explain how a leader could use this tool in guiding an organizational change.
Think of a situation where you, a friend, or family member had a problem with a purchase and tried to get help from customer service.
Review the five types of customer complainers and the four types of complaints.
Is the PPACA legislation an improvement or a liability to our health care delivery system?" Use examples to illustrate your points and include pros and cons
You will identify your program, division, or service that will be developed into a proposal .
Although employment laws are in place, some organizations still face employment lawsuits. Discuss at least three different types of staffing-related lawsuit
Q: Ted's office restructuring was intended to increase communication between lower level participants and management.
Explain the pros and cons of four provider payment methods: (a) fee-for-service;
There are several arguments for and against the alternative exchange rate regimes. Make a 2- to 4-page paper presenting both sides of the argument.
Objective: Complete an academic paper that covers the concept of distribution strategy. You may choose a company that you are familiar
For each functional area please give a description of the major processes that occur in each keeping in mind the 4 building blocks of competitive advantage
Forming production lines (please talk about what Taylor did in FORD the car company)
You are employed at a large global high-tech company that has offices worldwide in such places as Tokyo, London, Bombay, Toronto, Mexico City