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Based on the paper and the concepts learned in class, do an external analysis of Walmart. Support all your claims with pieces of scholarly evidence.
As a franchise consultant your group will act as a guidance counsellor for a potential franchisee by helping to guide them through the process
Assess the effectiveness of Richard Branson's ability to articulate and communicate his vision for his company to employees and other stakeholders
A key to developing a successful strategic plan is to be able to generate ideas to create a strategy.
You will review an article describing a situation in which a business leader used a management approach that proved to be unsuccessful.
Should firms focus on offering solutions to customers' problems, i.e. their multidimensional needs?
How many painters would you need to acquire to make this investment pay off in the long term?
Select a Fortune 500 company and describe their philosophy and practices on employee motivation and empowerment.
Select two unsatisfactory customer experiences described by your fellow participants
Examine your current job position or a job position with which you are familiar. Then, choose three (3) significant factors that you believe have contributed
The importance of customer service to all organizations. How do you see the customers service jobs developing in the US in the next five years?
When you come to work the next day you find that she has sent a complaint letter about you concerning your lack of customer service for her
Observe a person from a different culture having difficulty in a customer service situation?
Based on the information in this scenario, how have you done in providing service to Stu? Explain.
How does Legal environment relate to customer service? In other words how has the changing laws which have been enacted effected the face of American business
Evaluate the options available to change the payer-patient mix with consideration of related legal and ethical issues.
Why do you believe that when a complaint is properly handled, it will improve the customer supply chains?
Per the text, planning isn't just what you do to go into business, it's what you have to do to stay in business. Speculate on the planning mechanism
What are the consequences for a firm that grows a higher rate than its SGR?
Review Case- The blue ocean that disappeared-the case of Nintendo Will By sevend Hollensen and response below:
By how much must Net-4-You increase its monthly customer retention rate so as not to reduce customer lifetime value resulting from a lower customer margin?
Write a case study following these outline. 1. Identification of the Issues 2. External Analysis 3. Internal Analysis 4. Alternatives
Training in customer service skills is needed, decide on a particular skill on which you want to initiate training for the Customer Service staff.
Do you believe that consumers on the whole receive more benefit than risk from marketers knowing their personal information?
Have you ever been in a work, academic, or volunteer position in which your duties required you to resolve multiple and difficult customer service/satisfaction