Problem:
Customer service is the foundation of the hospitality industry. Describe a time when you received outstanding customer service in a sector of the hospitality industry and a time you received a negative customer service experience in the same sector of the hospitality industry.
1. For the positive experience, what made the positive experience so memorable?
2. For the negative experience, what made the negative experience so memorable?
3. Using credible resources, research a business technique used to turn a negative experience into a positive experience. Had this been done at the establishment where you had the negative experience, would you be likely to return to the establishment