You have been tasked with designing a training program on the topic of quality; the program is for a group of 150 production workers in a mid-sized manufacturing company. The employees come from a wide range of ethnic, cultural, educational, and experiential backgrounds. They currently work multiple shifts and are represented by a union. The program has been requested by top management, sparked by an increase in product defects and subsequent customer complaints. How might you approach this task? What steps would you take? Create a plan for the curriculum that you might use, and submit it as your assignment.