As a new manager, you are discussing challenges that your organization is facing with performance. Your colleagues seemed surprised that everyone performed at a high level during the last two weeks when a headquarters evaluation team was at the site when performance had been much lower in the past. You have the chance to enlighten him/her about the theory developed after the Hawthorne studies.
a. What are some of the conclusions about human behavior in the workplace that were uncovered by the Hawthorne studies?