Assignment:
Review Part 3: How to Win People to your way of Thinking and Part 4: Be a Leader: How to change people without giving offense or Arousing Resentment from How to Win Friends and Influence People By Dale Carnegie and respond to the following.
Part 3: How to Win People to your way of Thinking
Chapter 1:
Q1. Why can't you "win an argument" per Carnegie? What do you lose? Need Assignment Help?
Q2. Why is it better to yield arguments to others if the issue isn't really that important?
Chapter 2:
Q1. What does telling people they're wrong do? What does Carnegie recommend to do instead?
Q2. What does it mean to help a person find a solution instead of telling the person the solution?
Chapter 3:
Q1. Why should you readily admit when you are in the wrong?
Chapter 4:
Q1. How can offering honest compliments or helpful information, without attacking or blaming your opponent benefit you?
Q2. How does the content in this chapter relate to the presence of reinforcers in the environment?
Chapter 5:
Q1. Begin a conversation by talking about points of ___________ rather than differences.
Q2. What are the benefits of asking questions to which the other person says yes?
Chapter 6:
Q1. Why should you listen and avoid interrupting?
Chapter 7:
Q1. Does credit matter or results?
Q2. This chapter describes a story where one of the managers asks his employees, what do they expect of him, and after their responses asked "what do I have a right to expect from you". How might this relate to developing a supervisor-supervisee or leader-employee relationship?
Chapter 8:
Q1. What can understanding people, even when they're wrong do?
Chapter 9:
Q1. How does "I don't blame you one iota for feeling as you do. If I were you I would undoubtedly feel just as you do" relate to the environmental impact on behavior?
Chapter 10:
Q1. People often have "two reasons for doing a thing." What are they?
Chapter 11:
Q1. How could dramatization help with buy-in?
Chapter 12:
Q1. What did Herzberg find to be the major factor that motivated people?
Part 4: Be a Leader: How to change people without giving offense or Arousing Resentment
Chapter 1:
Q1. What can genuine praise do?
Chapter 2:
Q1. Although people may begin with praise before they criticize someone, they soon follow with a "but" statement. Why should you avoid this and what could you do instead?
Chapter 3:
1. When you must criticize someone, why should you admit your own mistakes humbly?
Chapter 4:
Q1. What benefits can asking questions or suggestions provide?
Chapter 5:
1. What are suggestions to use during difficult conversations to spare another's feelings and help ensure good will for the future?
Chapter 6:
Q1. How is shaping involved in improvement?
Chapter 7:
Q1. What can adding respect do to the workplace?
Chapter 8:
Q1. Why focus on encouragement instead of discouragement?
Chapter 9:
Q1. What are some ways to approach requests?
Overall
1. List each of the Principles introduced by Dale Carnegie in Part 3 and Part 4. Of the outlined Principles, which three do you find to be most pertinent? How could each of the three principles be incorporated into your practice in the workplace?