1. Which of the following is least effective for improving quality?
I. Empowering frontline employees
II. Identifying and correcting the root causes of quality problems
III. Reliance on inspection to improve quality
A. I
B. II
C. III
D. I and II are both ineffective
2. Which of the following is a characteristic of TQM?
I. A focus on the processes that create goods and services
II. Lowering the prices of products that lack conformance quaity
III. Worker training
A. I, II, and III
B. I and III
C. I and II
D. II and III