When having to have a difficult conversation with upper


1. Typically, a project sponsor is?

a) instrumental in approving a project.

b) key to support a project to its completion.

c) a lower-level staff member.

d) instrumental in approving a project and key to support a project to its completion.

2. When having to have a difficult conversation with upper managers, you can increase success by

a) Framing the issue in familiar language.

b) Not asking for further budget allocation.

c) Making sure you have just met your last deadline.

d) Framing the issue in familiar language and making sure you have just met your last deadline.

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Operation Management: When having to have a difficult conversation with upper
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