When a hotel can offer an improved customer service, Operation Management

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When a hotel can offer an improved customer service

Problem

A hotel manager conducted a quick scan for the hospitality literature and he found that a hotel's revenue streams are flowing only if customers were satisfied. In addition, customers are basically satisfied only when a hotel can offer an improved customer service and when the hotel's services are well-differentiated.

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Operation Management: When a hotel can offer an improved customer service

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