1. There is an ongoing debate in the organizational behavior field as to whether one should consider the personality traits of job applicants when selecting them into an organization. Take the view that personality traits should be considered in the selection process and provide an argument for your position. Why is this important?
2. What is emotional labor? Provide an example of a situation when you have experienced emotional labor. What kinds of jobs tend to involve emotional labor? What can organizations do to help minimize the negative consequences of emotional labor?