Assignment
Case Study: "Gati: Achieving Quality Excellence in Shipment Delivery"
Read the case study and answer following questions:
1) What is the main problem that Murarka is facing?
2) How can Murarka find out if the process involved in the premium express scheme is under statistical control?
3) What is meant by random causes and assignable causes of variation? List a few conditions when it becomes imperative to carefully investigate process variations even if the process is under statistical control.
4) How can Murarka identify the potential causes for the delay in the delivery of the shipments booked under the premium express scheme? Explain and show related method.
5) Explain in detail an approach Murarka could take to identify the major causes for the delay in shipment.
6) What is meant by process capability? How can Murarka find out if the new processes were meeting the target defect proportion?
Format your assignment according to the following formatting requirements:
(1) The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
(2) The response also includes a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
(3) Also include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.