Question 1: What is a design document? What is included in a design document? How is it useful for training?
Question 2: Customer service training involves far transfer. What design features would you include in a customer service training program to ensure that transfer of training occurred? What is a curriculum road map? Why is it important?
Question 3: If you were asked to implement a knowledge management system, what would you recommend to ensure that employees shared and accessed knowledge? Explain your recommendations.
Question 4: List the steps in project management. Discuss how each step helps in effective design.