What important parts of sla that govern maintenance process, Computer Network Security

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What important parts of sla that govern maintenance process

Problem

Describe how establishing a SLA helps both the IT providers and the clients through the software support and maintenance process? What are the important parts of the SLA that govern the maintenance process? Discuss the key difference between a production incident and a production problem?

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Computer Network Security: What important parts of sla that govern maintenance process

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