1. What factors do you feel contributed to customers’ high levels of anger toward Netflix’s new pricing policy? How might Netflix have handled this situation better? Explain.
2. What is a liquidating agreement and how does it function?
3. As a student, you are about to begin your Spring 2018 semester. Apply 5S principles of Lean Management to improve your productivity as a student. For each elements of 5S, identify its importance, and problems that it can help you to avoid.