Problem 1: John, the production manager, has recently been hired at Acme Inc. John heard through the grapevine that it is inappropriate to use email to notify an employee that s/he has been laid off or fired. He has come to you for clarification on whether this is true or not. He has also asked if there are any conditions, in your opinion, when it is appropriate to use email to convey this information.
Problem 2: You are part of a remote team and must persuade the other team members to alter the project deadline. Assuming that you cannot visit these people in person, what can you do to maximize your persuasiveness of changing the project deadline?
Problem 3: How do you know when a person is listening to you? When someone is ignoring you?