Problem
Case Study I
Jean is 77 years old and lives in the Blue Mountains. She has 2 daughters who live interstate. Jean has multiple health issues including osteoarthritis, glaucoma, diabetes and anxiety. Six months ago she fractured her hip following a fall and she now experiences pain as a result of this injury. Jean has multiple medical appointments to attend. She is unable to use public transport as she does not live near a train station or bus stop and finds using taxis too expensive. Her telephone was recently disconnected because she had not been able to pay the bill. She had been very independent prior to her fall but she has now lost some confidence and this has triggered her anxiety and ability to manage day-to-day affairs. Jean wants to remain at home and you have been assigned as her community case coordinator to consider if she can stay in her home with support services.
i. How will you work with this client in a person-centred way?
ii. What would you include in the client's case management plan?
iii. What are some of the referral options you would consider?
iv. List some of the requirements and boundaries of your coordination role.
Case Study II
Mary is 27 years old and has an ATSI background. She has 2 children (Chrissy aged 5 and Buddy aged 2). Mary was working as a childcare worker prior to becoming a mother, but is currently not working. She is in an unstable relationship with a 37-year-old man. He is a heavy drinker and when he drinks he can become violent towards Mary. He is not around often, and tends to visit her every few months. Usually when he needs money or a place to stay. Mary has no family support. She was removed from her mother when she was young, and her mother has since passed away. You work as a Family Support Worker at the Local Neighbourhood Centre where Mary has visited to seek some practical support as she has no money for food.
i. How can mandatory reporting laws affect your duty of care?
ii. How can mistrust present a barrier to outcomes?
iii. How can you work with this client to prioritise her needs?
iv. Describe the process of a case management meeting.
v. What are the cultural considerations, history, protocols and systems to be mindful of?