Problem
A. Describe the quality of communication necessary for a successful practice/patient partnership for developing a comprehensive medical care plan and survey?
B. Explain three main reasons why a practice will pursue a patient survey?
C. Before you perform a patient satisfaction survey, what must you determine first?
D. What are six sample questions for a practice/patient survey?
E. When you develop the practice's method of assessment, who should you include and why?
F. When developing your own process improvement plan, what four steps should you follow as a guide? List the step, name of step, and one example of a question associated with that step:
G. After reading about patient satisfaction, list and describe six internal strategies to help improve your practice.