Question 1: Think about an experience where you have waited in a line or queue for an extended period of time. Discuss your perceptions of the wait in line and how you felt about the wait time.
Question 2: The more value the customer receives or expects from the service, the more patiently the customer will wait. Suggest methods an airline could use to increase a customer's perception of the value of the service they receive at an airport check-in desk. Provide examples with your response.