1. The combination of factors that tend to place women and minorities in fewer top management positions are collectively termed _________________.
1. Res ipsa loquitur.
2. Jacob's ladder.
3. The broken elevator.
4. The glass ceiling.
2. The first strategy for improving employee retention is to ______________.
1. Redesign employee jobs.
2. Increase pay.
3. Improve job satisfaction.
4. None of these.