1. Textbook emphasizes strategies for improving the process performance in terms of the average flow time and average inventory levels. Give examples in which it may be inadequate to consider only the average values of these measures. Provide support for your examples
2. In what ways does Will Loman recognize (or fail to recognize) his own shortcomings? Why does this matter? Would you say that Willy Loman's lack of self-awareness is a major part of the tragedy?
3. What is your industry? What three trends have you identified in your research? are these trends positive, negative or mix?