Service marketing industry


Task: I am hung up on writing a summary for a service marketing case. Need assistance analyzing it.

Question: Discuss the highlights of the article as it relates to service marketing industry.

  • Putting the Service-Profit Chain to Work
  • by James L. Heskett, Thomas O. Jones, Gary W. Loveman,
  • W. Earl Sasser, Jr., and Leonard A. Schlesinger

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Marketing Management: Service marketing industry
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