Review the article "Fine-tuning performance excellence." This article will share with you how Baylor Regional Medical and Sutter Davis Hospital have managed to receive the prestigious Malcolm Baldrige National Quality Award. Once you have read the article, please provide a detailed analysis on what you feel the companies have done right in their quality management techniques. Note that the President for Baylor Regional Medical states that "It is not a quick fix; it's a lifelong journey. Just because we won doesn't mean we're not going to continue doing this." What are your impressions about this statement? Use your course materials and outside research to generate a solid analysis on the procedures of both organizations. Your analysis should be supported by research.
Your work should be a minimum of two (2) full pages (title and reference page are separate) following APA format.
Stempniak, M. (2014). Fine-tuning performance excellence. H&HN: Hospitals & Health Networks, 88(1), 14.