Question 1:
Illustrate out how you would set up the Front Office Department of new 100 room beach resort. You must consider the following points in your answer:
• Manpower requirements
• Recruitment and selection
• Training
• Final organization chart
Question 2:
Illustrate out the following:
i) Corporate rate
ii) Crew rate
iii) Rack rate
iv) Back-to-back rate
v) Airline rate
Question 3:
Discuss and illustrate out in detail the duties and responsibilities of Executive Housekeeper and explain why he or she is a key player in Rooms Division Management?
Question 4:
Why the lobby is as well considered as the hub of hotel?
Question 5:
One of the main concerns of Front Office and Reservations Management is efficiency of their communication system in their departments. What according to you must be the main features of communication system and how effective should it is?