Project management is a perfect example of a management situation where managers find themselves having responsibility without authority. In order to work to build authority under these conditions, project managers must: a. issue strong and clear orders b. exercise political skills c. adopt a crisis management style d. adopt Machiavellian tactics == A top-down approach for designing a report consists of the following steps, except: a. create a high level outline b. check the outline for internal consistency c. add graphic art works d. annotate the outline with some detail == According to the 'Emotional Intelligence' school of thought, which of the following is the most significant predictor of an individual's success in an organization? a. Logical-mathematical intelligence b. Bodily-kinesthetic intelligence c. Linguistic intelligence d. Empathetic ability == An advantage of the smoothing approach to conflict resolution is that, this approach does not require managers to have great intervention skills. a. true b. false == A prime leadership role in today's chaotic business environment is: a. path finding b. organizing c. controlling d. administration