Customer partnering means that: a. loyal customers stand the chance of being given stock options in a company b. loyal customers can become equity partners in a company after a specified period of time c. the company and its customers work closely together d. loyal customers become part owners of a company == When speaking before a television camera, it is a good practice to do any of the following, except: a. wear your best jewelry b. dress appropriately c. wear make up d. have your speaker notes == A dependent listener is self-opinionated. He/she does not agree with what others say, regardless of merit. a. true b. false == Effective criticism entails: a. not appearing judgmental when delivering the criticism b. criticizing people publicly, so that everyone learns a lesson c. being very frank and honest, regardless of how it affects the person being criticized d. providing praise to counteract each criticism == In beginning a presentation, what is the first essential thing the presenter needs to do? a. Go straight into the details of the presentation to save time b. State the thesis of the presentation c. Tell a joke as an ice-breaker d. Make it clear to the audience that he/she does not have all the answers == A belief in valence is associated with which one of the following motivational theories? a. Equity theory b. McClelland's 3-Need Theory c. Expectancy Theory d. Herzberg's hygiene factors