Extraversion and introversion describe the kind of information people pay attention to. a. true b. false == It is appropriate to designate as a customer anyone who will be affected by an organization's actions or can in turn affect its efforts. a. true b. false == According to the experts, the 2020 organizations will possess one of the following characteristics: a. Heavily analytical approaches to problem-solving b. Increased rigidity in organizational culture c. Increased product orientation d. Learning as a core competency == To ensure effective delivery, a speaker should avoid disfluencies. a. true b. false == Studies of gender differences in communication suggest that: a. boys emphasize competition while girls emphasize cooperation b. there are no gender differences c. they can be ignored because in practice they have little bearing on how people behave d. they are rooted in psychological experiences children have with their parents == According to Katzenbach and Smith, which of the following is a true characteristic of an effective team? a. Members bond together b. Members are able to get together in an ad hoc circumstances c. Members reach decisions through the use of acclamation d. Members are committed to achieving well-defined performance objectives