Problem: Derek is leading an instructional meeting with his sales staff. He begins the meeting by demonstrating how to use a new software, which is met with many yawns and blank stares from the audience. What did Derek do wrong? He jumped straight to the demonstration, and did not explain why they were switching software. He should not give a product demonstration and should assume his staff can use it. He did not conduct small talk with his audience first. He should have never made a software change, as the old one was likely fine. Need Assignment Help?