On August 7, 2013, Queensland, the second largest state in Australia, banned IS (information system) giant IBM from entering into any new contracts with the state government. The government claims that IBM rolled out a flawed payroll system for Queensland’s healthcare system that resulted in thousands of payroll errors over a period of months. Scrambling to fix the problem, Queensland Health eventually set up a system of work processes that requires over 1,000 employees to process data.
Case study on Queensland Health Payroll Debacle & Queensland Government Bans IBM from IT contracts.
Which party bears more responsibility for the failure of the IS project? Why?