Often companies that are leaders in their industries are


Often companies that are leaders in their industries are said to have “best practices” in important elements of their value chains. For example, Procter and Gamble’s brand management, Wal*Mart’s logistics, Toyota’s total quality management, and Disney’s customer service have all at one time been cited as best practices and held up as examples to be emulated. Suppose a competitor studies the best practices of a leading rival and imitates those practices. Is it possible for that company to gain a sustainable competitive advantage from doing this? Explain your reasoning.

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Operation Management: Often companies that are leaders in their industries are
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